Swansea network service status
If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Investigating
Identified
Monitoring
Resolved
4 incident updates
Friday 6th December 2024
2:32 am
We've detected an issue that may be affecting your internet service in SA19 9xx. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Tuesday 10th December 2024
8:32 am
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 12th December.
Partial Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 10th December 2024
10:47 am
We've detected an issue that may be affecting your internet service in the SA5 area. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next 24 hours.
12:12 pm
Our engineers are in your area pinpointing the cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update within the next 24 hours.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Tuesday 10th December 2024
12:19 pm
We've detected an issue that may be affecting your internet service in the SA15 area. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next 24 hours.
12:45 pm
Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update within the next 24 hours.
Partial Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Saturday 7th December 2024
5:46 am
We've detected an issue that may be affecting your internet service in SA32 8xx. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Tuesday 10th December 2024
8:50 am
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next few hours.
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Tuesday 10th December 2024
8:53 am
We've detected an issue that may be affecting your internet service in SA32. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
1:04 pm
Our engineers have found the cause of the issue, and are now working on repairs. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next 24 to 48 hours.
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Tuesday 10th December 2024
8:56 am
We've detected an issue that may be affecting your internet service in SA19. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update in the next few hours.
1:06 pm
Our engineers have found the cause of the issue, and our now working on repairs. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update within the next 24 to 48 hours.
Partial Outage
Investigating
Identified
Monitoring
Resolved
1 incident update
Tuesday 10th December 2024
7:09 pm
We've detected an issue that may be affecting your internet service in SA5 7XX. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update on 11 December.
Scheduled Maintenance
Tuesday 26th November 2024 at 15:30 to Tuesday 26th November 2024 at 16:30
We will be performing scheduled maintenance affecting Carmarthenshire
on 26th November from 3pm until 5pm During this time, users can expect a partial outage.
on 26th November from 3pm until 5pm During this time, users can expect a partial outage.
Scheduled Maintenance
Wednesday 11th December 2024 at 09:00 to Wednesday 11th December 2024 at 17:00
We will be performing scheduled maintenance affecting SA67 8**
on the 11th December from 9am until 5pm.
During this time, users can expect a full outage.
on the 11th December from 9am until 5pm.
During this time, users can expect a full outage.