Service Status

Tuesday 3rd December 2024

12:27 am

We've detected an issue that may be affecting your internet service in the OX16 area. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update in the next 24 to 48 hours.

10:27 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 hours.

Thursday 5th December 2024

10:45 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 6th December.

Friday 6th December 2024

10:17 am

Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update in the next 24 to 48 hours.

Monday 9th December 2024

12:41 pm

Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update on the 10th December.

Tuesday 10th December 2024

7:28 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 3 - 4 hours.

1:39 pm

Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Engineers will be in your area on the 11th of December 2024 to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next 24 to 48 hours.

Oxfordshire network service status